City Customer Office closures March to May 2024

19 March 2024

The City’s customer offices will be closed on a number of public holidays over the next few months. Residents are reminded of the various convenient online payment options during this time. 

'Municipal offices will be closed on some days during the next few months. We encourage residents to use our simple and convenient e-Services options and to make an online booking when visiting a customer office in person. Residents are encouraged to check the City's website or to call ahead before visiting the nearest office if in doubt. Customers are also urged to settle their municipal account by using the convenient QR code on their invoice. The code is embedded with their EasyPay number and outstanding balance, and allows easy access to the payment portal for an accurate, efficient and secure payment process.

'Thank you to all our account holders for their payments and continuous support. The City remains committed to improving and enhancing service offerings to residents and we once again urge customers to make use of our new online options,' said the City's Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.

The City's Revenue Department offices (payment, account enquiries and motor vehicle registration and licensing) as well as Traffic Services' driver's licence testing centres, Human Settlements' offices and municipal courts will be closed on the following dates over the period March to May 2024:

The Revenue Department's payment, account enquiries and motor vehicle registration and licensing offices situated at Liberty Promenade Mall, corner of AZ Berman Drive and Morgenster Road, Mitchells Plain, Table Bay Mall, corner of Berkshire Boulevard and R27 as well as Sunningdale and Lansdowne Corner Mall, corner of Govan Mbeki Road and Jan Smuts Drive, Ottery will be closed on the dates mentioned above, except for Saturday, 30 March and Sunday, 31 March 2024 when the offices will be open as usual.

Residents may access the online booking system at https://bookings.capetown.gov.za to book an appointment. See this short YouTube video: https://bit.ly/3WH8j5o

Contacts

To register for eServices visit: https://eservices.capetown.gov.za/irj/portal

For motor vehicle registration and licensing assistance: Vehicle.Licence@capetown.gov.za

For municipal and City rental payments:

Online: www.Easypay.co.za or www.powertime.co.za

EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference

Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops

ATM: Contact your bank to add the City as an ATM beneficiary

End

Published by:
City of Cape Town, Media Office